FAQ

With so many different bike models and years available, it isn’t possible to display an example for every variation. We therefore use selected models to showcase each design.

Don’t worry, when ordering, you can select your exact bike model and year, and your graphics kit will be produced specifically to fit your bike.

Yes! Individual pieces and replacement graphics can be ordered separately. Simply contact our team with the pieces you need and your bike model and year, and we’ll be happy to help.

Yes! If you purchase both your graphics and plastics from SCRUB, our team can professionally install the graphics before shipping for an additional €39.90.

This service is only available when the graphics and plastics are purchased together in the same order.

Our standard applied graphics thickness is approximately 19 mil / 450 μm. Some specialist materials and finishes, such as BLOOM, may vary slightly in thickness due to their unique structure.

Regardless of the material or finish selected, all SCRUB graphics are produced to the same high standards of quality, durability and performance.

Can you customise a design shown on your website? Yes! All of our graphics can be personalised to suit you and your bike. For simple changes such as adding your name and race number, you can enter these details directly on the graphic/customisation page when placing your order.

If you would like to change colours, logos or make more significant changes to an existing design, please contact our team or visit our Custom Design section to discuss your requirements - HERE

We don’t directly copy or reproduce another designer’s / competitors' work. However, if you’ve found a design or style you really like, you’re welcome to send it to us as inspiration.

Our design team can use your references to understand the style and direction you’re looking for, then create something original specifically for you and your bike.

Yes! Please fill our custom design form - https://www.scrubdesignz.com/custom-design/ - Here you will be able to upload images and screenshots for us as a reference. Alternatively, you can either send our team a link or image of the design you’ve seen via email or social media with the model and year of your bike.We’ll check availability and adapt the design for your model where possible.

All custom designs commissioned from Scrub Designs s.r.o. are the intellectual property of Scrub Designs s.r.o. This means that Scrub Designs s.r.o. has the exclusive right to use, reproduce, distribute, and modify these designs in any way, including the right to sell them to other customers or to use them as inspiration for other designs. The exclusivity of a custom design depends on the terms of the agreement between you and the Scrub designs s.r.o. It is important to clarify and discuss any exclusivity rights prior to initiating any design work to ensure you understand the terms of your agreement.

No, not for standard public use. To comply with our industry partners, Red Bull and Monster Energy logos can only be used where the appropriate sponsorship or authorisation is in place. If you are an officially sponsored athlete or part of an authorised team, we may ask for supporting confirmation before including these logos in your design.

Additional brand guidelines may also apply, including restrictions on colours, positioning and layout. These requirements must be followed to ensure correct and authorised use of the branding.

Please contact us as soon as possible if you need to make a change. If your order has already entered production, additional reprint or production fees may apply as every product is produced to order. The sooner you contact us, the better chance we have of making the change before additional costs are incurred.

Possibly! Our graphics require an accurate template for the specific bike model and year. If your bike isn't listed on our website, contact us with the exact make, model and year and our team will check whether a suitable template is available or can be created.

We mainly specialise in motocross, enduro and supermoto graphics. However, we can produce graphics for some sport and street bikes where the correct templates are available. If you don't see your bike listed, contact us with the model and year and we'll check availability.

Yes! We can add your own logos and branding to your design. For the best results, please send them in AI, EPS, SVG or PDF vector format. If necessary, our design team can recreate your JPG, PNG logo; however, additional design fees will apply.

Product previews are displayed in RGB colour space and may differ slightly from the final product. Differences can occur due to screen settings, colour profiles, and device calibration. Final colours may also vary depending on the selected base material and finish. Please allow for a colour deviation of up to 10%.

SCRUB offers one of the widest selections of base materials, finishes and material combinations available for motocross graphics. You can explore the available options when customising your graphics on our website, or visit our Materials & Finishes Guide for a detailed explanation of each option and how they can be combined. For even more inspiration, check out our social media channels where we regularly showcase different combinations on finished graphics and bikes.

Prices on eBay may differ from those on our website due to marketplace fees, currency exchanges as well as occasional eBay-exclusive offers and promotions. For our full product range, customisation options and current website pricing, we recommend ordering directly through our website.

Yes! AI-generated designs can be a great starting point. Our design team can use your image as a reference and recreate and adapt the concept for your specific bike. AI-generated images are not production-ready graphics files and often contain details, effects and material visuals that cannot simply be transferred onto a bike. Our designers will need to adapt the concept to the exact shapes and proportions of your bike while ensuring logos, text and design elements work correctly across each panel. Some elements may need to be changed or recreated to achieve the best possible final result.

We offer a range of secure payment options, including credit and debit cards, PayPal, Apple Pay, Klarna and bank transfer.

Klarna Pay Later options are also available in selected countries, subject to eligibility and availability. For more information, please check the PAYMENTS section on our information page

We ship to almost every country worldwide. However, some destinations may be restricted due to local customs regulations or shipping limitations. If you're unsure whether we can ship to your country, please check our shipping information page for more details click HERE

Due to the number of orders we produce each day, we're unfortunately unable to photograph individual graphics before shipping. However, we regularly showcase finished designs and behind-the-scenes content on our social media channels, so make sure to follow us, you may just spot your kit!

We don’t currently offer an online graphics configurator. While configurators can be useful for simple changes, they are limited by pre-set layouts, elements and options. They also lack the professional design oversight needed to ensure every element is correctly positioned, balanced and works as part of the overall design details our experienced design team considers throughout the entire process. At SCRUB, every custom kit is created by a professional designer based on your ideas, references and preferences. This allows us to create a design specifically for you and your bike, rather than limiting your choices to what an online builder can offer. You bring the vision, our designers bring it to life.

Most standard graphics kits and seat covers require a minimum of 48 hours for production. Custom graphics or seat covers produced with special materials and/or plastics with graphics already applied typically require a minimum of 72 hours.

You're welcome to call us to discuss your custom order. However, all design requirements and order details must also be provided or confirmed in writing by email or message. This ensures our team has an accurate record of everything discussed and no important details are missed.

We’re always open to working with professional businesses that are a good fit for the SCRUB brand and meet our dealer requirements. If you’re interested in becoming an authorised SCRUB dealer, please contact us with some information about your business. We’ll review your enquiry and provide further details about our dealer programme, requirements and terms.

You can contact the SCRUB team by email, phone, WhatsApp or through the contact form on our website. For the fastest response, please choose the relevant contact option for your enquiry on our Contact page Our team is available Monday–Friday, 7:00–16:00 CET.

Production typically takes a minimum of 48 hours, depending on the product and current order volume. Some products may require additional production time. Once dispatched, estimated delivery times vary depending on your location and selected shipping service. Most orders are delivered within approximately 1–8 working days, however this is an estimate and delays caused by couriers, customs or other circumstances outside of our control may occur. Tracking information will be provided once your order has been dispatched.

If you have an issue with your order, please contact our customer support team with your order number and a clear description of the problem. Where possible, include photos showing the issue so our team can review it to find the best and fairest solution as quickly as possible.

Returns and refunds depend on the type of product and the circumstances of your order. Custom-made and personalised products may be subject to different return conditions than standard products. If you would like to request a return or refund, please contact our customer support team with your order number and details of your request. Our team will review your case in accordance with our current Returns Policy and applicable consumer rights.

Yes, if you provide a completed vector design, our team will need to recreate or adapt it to our exact templates and production requirements to ensure it is print-ready and fits your bike correctly.

We'd love to hear about your experience with SCRUB! You can leave us a review on Trustpilot, Google or Facebook. Your feedback is always appreciated and helps other riders when choosing their graphics.

Import duties and taxes vary depending on your country, order value and local customs regulations. For orders delivered outside the European Union, customs fees, import duties, VAT, or other local charges may apply. These charges are not included in our product or shipping prices and are the responsibility of the customer.

No. We are legally required to declare the correct value of all shipments and cannot lower the declared value to avoid or reduce customs fees. Any applicable import duties, taxes or customs charges are determined by the destination country and are the responsibility of the customer.

We keep our creator and rider team intentionally small, so we're selective about who we work with. We look for riders and creators who genuinely fit the SCRUB brand and consistently produce great content. If you think you'd be a good fit, send us your social profiles, riding photos or videos, race results/summary of your career and a little about yourself. We'll be happy to take a look.

We occasionally offer discount codes and special promotions throughout the year. When available, these will be advertised on our website, social media channels or through our newsletter. Keep an eye out for our biggest promotions around Black Friday!

We don't currently offer a standard first-order discount. However, we occasionally run special promotions and discount codes throughout the year, which will be advertised on our website, social media channels or newsletter.