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RETURN POLICY
Scrub Designz team work hard to keep you satisfied, however if you are not satisfied with your purchase please follow the instructions below to return the item.
All returns are subject to prior written approval and a return reference number MUST be included with the returned item. This number will be provided with communications. Returns will only be approved up to a period of 14 days from the day you receive your order. Requests after 14 days are at our discretion. If you order an incorrect item, ie. wrong model, we will accept a return, however a production fee is applicable, postage will not be refundable in these situations. Items must be returned complete in original packaging. For item exchanges, Scrub Designz must wait to ship your product until the original item has been returned and inspected. We will communicate upon the exchange. Custom made kits are non-returnable items, unless a manufacturing defect is evident.
*With purchase you have agreed with this RETURN POLICY
Payment refunds:
Credit card refunds are credited back to the card used for the original purchase.PayPal refunds will be issued to the original PayPal account. Please note: We will not refund charges from couriers (example UPS, FedEx, DHL etc.)....customs fees, taxes.
IMPORTANT NOTE - if you are going to return graphics to us
- Your order information has to be in the package
- Order number
- Customer information (Name, address, e-mail, phone number)
- Please pack all graphics parts properly. Don't use any 'office' or 'packing' tape on the graphics surface! We've developed special tape and our tape doesn't leave adhesive residue on the graphics.
- make sure that the graphics are not folded. We have delivered new graphics kit to you . It is not used, so it should return without any damage.
- double check address of our company and make sure that you are shipping product to the correct address.
- choose a reputable courier company such as DHL (worldwide) GLS (European Union) to ensure safe return of the product. Be sure to retain the tracking number for future reference
All returns are subject to a 20% restocking fee.
PRODUCTION TIME
We pride ourselves on creating high-quality, custom products specifically to your needs. As each order is uniquely produced, please allow the following production times for different items:
Plastic Kits: We keep these items in stock for immediate dispatch. Orders for plastic kits are typically shipped within a minimum of 48 hours.
Graphics Kits: Our graphic kits are specifically made for each order. Please allow a minimum of 48 hours for production before dispatch.
Seat Covers: Like our graphic kits, seat covers are specifically made to order, requiring a minimum of 48 hours for production.
Plastics with Applied Graphics: For orders that include both plastics and custom graphics, the production time is extended to a minimum of 72 hours to ensure proper application of the graphics and quality control.
We appreciate your understanding that production times may vary slightly depending on order volume, but we strive to get your items to you as quickly as possible while maintaining the highest standards.
SHIPPING POLICY
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We ship ScrubDesignz products worldwide from Slovakia. Shipping options and prices depend on the destination country, parcel weight, and selected delivery method.
At checkout, the final shipping price will be calculated automatically based on your delivery address and the items in your order.
Shipping options
Economy Shipping
A cost-effective shipping option suitable for most orders.
Express Shipping
A faster shipping option available for selected countries and package sizes. Express Shipping may not be available for every destination or every parcel weight.
Shipping prices
Shipping prices are based on parcel weight:
- 0–3.99 kg — usually graphics, seat covers, and smaller items
- 4–5.99 kg — usually plastic kits and larger items
- 6 kg and above — usually multiple plastic kits or larger combined orders
Slovakia
0–3.99 kg Economy: €4.904–5.99 kg Economy: €5.906 kg and above Economy: €9.90Nearby EU countries
Austria, Czech Republic, Hungary, Poland
0–3.99 kg Economy: €9.90 Express: €24.904–5.99 kg Economy: €14.90 Express: €49.906 kg and above Economy: €29.80 Express: €99.80Selected EU countries
Belgium, France, Germany, Italy, Luxembourg, Netherlands, Spain
0–3.99 kg Economy: €9.90 Express: €24.904–5.99 kg Economy: €14.90 Express: from €139.906 kg and above Economy: €29.80 Express: from €279.80Other EU countries
Bulgaria, Croatia, Denmark, Estonia, Finland, Greece, Ireland, Latvia, Lithuania, Portugal, Romania, Slovenia, Sweden
0–3.99 kg Economy: €9.90 Express: €24.904–5.99 kg Economy: €24.90 Express: €89.906 kg and above Economy: €49.80 Express: €179.80International shipping
We also ship outside the European Union, including to the United States, Canada, United Kingdom, Australia, New Zealand, Japan, Singapore, Switzerland, Norway, United Arab Emirates, and many other countries.
United States
0–3.99 kg: €14.90
4–5.99 kg: €49.90
6 kg+: €99.80Canada
0–3.99 kg: €16.90
4–5.99 kg: €49.90
6 kg+: €99.80United Kingdom
0–3.99 kg: €9.90
4–5.99 kg: €19.90
6 kg+: €39.80Australia / New Zealand
0–3.99 kg: €21.90
4–5.99 kg: €54.90
6 kg+: €109.80Japan / Singapore
0–3.99 kg: €19.90
4–5.99 kg: €59.90
6 kg+: €119.80Switzerland / Norway
0–3.99 kg: €12.90
4–5.99 kg: €29.90
6 kg+: €59.80UAE / Qatar / Saudi Arabia / Kuwait
0–3.99 kg: €19.90
4–5.99 kg: €49.90
6 kg+: €99.80South Korea / Thailand / Indonesia
0–3.99 kg: €19.90
4–5.99 kg: €59.90
6 kg+: €119.80Express shipping is available for many international destinations, but availability depends on the destination country and parcel weight.
Worldwide delivery regions
North America & Caribbean
United States, Canada, Puerto Rico, Anguilla, Antigua, Bahamas, Barbados, Belize, Bermuda, Dominica, Dominican Republic, Grenada, Guatemala, Haiti, Honduras, Jamaica, Nicaragua, Panama, St Kitts and Nevis, St Lucia, Trinidad and Tobago, Virgin Islands USA.
South America
Argentina, Bolivia, Chile, Colombia, Costa Rica, Ecuador, El Salvador, French Guyana, Guyana, Mexico, Paraguay, Peru, Suriname, Uruguay, Venezuela.
Asia
China, Hong Kong SAR China, Japan, Singapore, Cambodia, East Timor, Indonesia, Laos, Malaysia, Philippines, South Korea, Taiwan China, Thailand, Vietnam, Afghanistan, Armenia, Azerbaijan, Bangladesh, Bhutan, Brunei, Georgia, India, Kazakhstan, Kyrgyzstan, Maldives, Mongolia, Nepal, Pakistan, Sri Lanka, Uzbekistan.
Middle East
Kuwait, Qatar, Saudi Arabia, United Arab Emirates, Bahrain, Egypt, Jordan, Lebanon, Libya, Morocco, Oman, Tunisia.
Africa
South Africa, Algeria, Angola, Benin, Botswana, Burkina Faso, Burundi, Cameroon, Cape Verde, Chad, Congo, Republic of the Congo, Djibouti, Eritrea, Ethiopia, Gabon, Gambia, Ghana, Guinea, Kenya, Lesotho, Liberia, Madagascar, Malawi, Mali, Mauritania, Mauritius, Mozambique, Namibia, Niger, Nigeria, Reunion Island, Rwanda, Senegal, Seychelles, Swaziland, Tanzania, Togo, Uganda, Zambia, Zimbabwe.
Oceania & Pacific
Australia, New Zealand, American Samoa, Faroe Islands, Fiji, French Polynesia, Guam, Marshall Islands, Palau, Papua New Guinea, Tonga, Vanuatu, Greenland.
Countries with limited shipping availability
Some countries may have limited or unavailable shipping options due to carrier restrictions. If delivery to your country is not available at checkout, please contact us and we will check whether another shipping solution is possible.
Customs, import duties and taxes
For orders delivered outside the European Union, customs fees, import duties, VAT, or other local charges may apply. These charges are not included in our product or shipping prices and are the responsibility of the customer.
Customs processing may also affect delivery times.
Need help?
If you are unsure about shipping to your country or need help with a larger order, please contact us before placing your order. We will be happy to check the best available shipping option for you.
PAYMENT METHODS
We offer several secure and convenient payment options. Depending on your country and the details of your order, you can pay by credit card, PayPal, bank transfer, or Klarna.
Credit Card
Pay quickly and securely by credit card during checkout.
PayPal
Use your PayPal account for a fast and convenient payment without entering your payment details directly on our website.
Bank Transfer
Choose bank transfer at checkout and follow the payment instructions provided. Please note that processing may begin after the payment has been received.
Klarna
Klarna offers flexible payment options depending on your country, currency, and eligibility:
- Pay Now – pay the full amount immediately.
- Pay Later – place your order now and pay at a later date, where available.
- Pay Over Time – spread the cost of your purchase over several payments, where available.
Availability
Klarna payment options may be available in Austria, Belgium, Denmark, Finland, France, Germany, Italy, the Netherlands, Norway, Poland, Spain, Sweden, the United Kingdom, and the United States. Availability varies depending on the selected Klarna payment type.
Supported Currencies
Supported currencies include EUR, CHF, DKK, SEK, NOK, GBP, and USD, depending on the market and customer.
The payment methods available for your purchase will be displayed during checkout.
COOKIES
We use cookies
We use cookies to ensure that our e-shop functions properly. Some are essential for the website to function properly, while others help us improve our services, analyze traffic, or display personalized content.
You can choose which types of cookies you want to allow.
Cookie settings:
Necessary cookies
These cookies are necessary for the website to function properly and cannot be disabled. (activated automatically)
Functional cookies:
Improve comfort when using the website - for example, remembering login details or preferences.
Analytical cookies:
They help us understand how visitors use the site so we can improve it.
Marketing cookies:
They are used to display personalized advertising and track user preferences.
GDPR
Principles of processing personal data
(for the e-shop scrubdesignz.com)
Scrub Designs s.r.o.Ľudovíta Stárka 2152/169, 911 05 Trenčín, Slovak Republic
Registration number: 47514019
VAT number: 2023926982 / SK2023926982
Email: info@scrubdesignz.com
Phone: +421 326 423 395
Scrub Designs s.r.o., as the operator of the e-shop (hereinafter referred to as the "operator"), hereby provides information on the processing of personal data pursuant to the GDPR (EU) 2016/679 Regulation and Act No. 18/2018 Coll.
1. Purposes of processing personal data
The operator processes personal data mainly for the following purposes:
1.1 Order fulfillment and contract fulfillment
- Identification data (name, surname)
- Contact details (address, email, phone)
- Order, payment and delivery data
Legal basis: Art. 6 (1) (b) GDPR – performance of the contract.
1.2 Accounting and tax agenda
- Data provided on invoices and accounting documents
Legal basis: Art. 6 (1) (c) GDPR – legal obligation.
1.3 Resolving complaints and exercising rights
Legal basis: Article 6(1)(c) and (f) GDPR.
1.4 Marketing purposes (newsletter)
- E-mail address
Legal basis: Art. 6 (1) (a) GDPR – consent.
1.5 Customer account management
Legal basis: Article 6(1)(b) GDPR.
2. Data retention period
- Order-related data: 10 years (accounting obligation).
- Newsletter: until consent is revoked.
- Customer account: for the duration of its use, max. 3 years from the last activity.
- Complaints and legal claims: 3 – 5 years.
3. Recipients of personal data
Personal data may be provided to:
- carriers (courier companies),
- accounting firm,
- web hosting and IT service provider,
- payment gateway providers,
- state authorities based on a legal requirement.
All recipients are bound by confidentiality and a data processing agreement.
4. Transfer of personal data to third countries
The operator does not transfer personal data outside the EU.
5. Rights of data subjects
You have the right to:
- access to your data,
- correction of inaccurate data,
- deletion ("right to be forgotten"),
- restriction of processing,
- data transfer,
- object to processing,
- withdraw consent (if the legal basis is consent).
You can submit requests by email: info@scrubdesignz.com
6. Cookies and traffic tracking
The e-shop uses cookies:
- necessary (they are necessary for the website to function),
- functional, a
- analytical,
- marketing (only with consent).
A cookie consent banner is displayed on the website.
7. Security of processing
The operator has taken appropriate technical and organizational measures:
- communication encryption (HTTPS),
- access passwords and restrictions,
- regular system updates,
- personal data protection rules and employee training.
8. Contact details of the supervisory authority
Personal Data Protection Office of the Slovak Republic
Hraničná 12, 820 07 Bratislava
www.dataprotection.gov.sk
TERMS AND CONDITIONS
Terms and Conditions
Contents
- General provisions
- Electronic services in the online store
- Conditions for concluding a purchase contract
- Payment methods and conditions
- Costs, delivery methods and time
- Complaints
- Out-of-court dispute resolution
- Right of withdrawal
- License
- Personal data protection
- Prevention of illegal content
- Termination of agreement
- Final provisions
The online store www.scrubdesignz.com respects consumer rights. The consumer cannot waive rights granted by law.
1. General provisions
The online store is operated by:
Scrub Designs s.r.o.
Ľudovíta Stárka 2152/16
911 05 Trenčín
Company ID: 47514019
Tax ID: 2023926982
VAT ID: SK2023926982
Email: info@scrubdesignz.com
Tel: (+421) 32 6423 395
Using the online store requires a device with internet access and a web browser.
2. Electronic services
The seller provides customers mainly with:
- customer account
- shopping cart
- ordering system
- newsletter
- browsing content
The account is free of charge and for an indefinite period.
3. Conclusion of the purchase contract
The purchase contract is concluded after placing the order and its confirmation by the seller.
The customer provides:
- name and address
- email and phone number
- product, quantity, variant
- delivery and payment method
4. Payment conditions
- card payment
- online payment
- bank transfer
Failure to pay may result in cancellation of the order.
5. Delivery
Delivery is available within Slovakia and selected countries.
The delivery time is usually up to 14 working days, unless stated otherwise.
6. Complaints
The customer has the right to complain about goods in accordance with applicable legislation.
The complaint period is 24 months.
7. Out-of-court dispute resolution
Disputes can be resolved through:
- Slovak Trade Inspection
- European Consumer Centre
8. Withdrawal from contract
The customer has the right to withdraw from the contract within 30 days.
Return address:
Scrub Designs s.r.o
Ľudovíta Stárka 2152/16
911 05 Trenčín
Email: info@scrubdesignz.com
9. License
The content of the website is protected by copyright and may not be used without permission.
10. Personal data protection
Personal data is processed in accordance with GDPR.
11. Illegal content
The following is prohibited:
- illegal content
- offensive content
- content violating copyright
12. Termination of services
The seller may terminate an account in case of violation of terms.
13. Final provisions
These terms are valid from 01.01.2024.
Contracts are concluded in the Slovak language.
Appendix – withdrawal form
I/We hereby give notice of withdrawal from the contract.
Name:
Address:
Order number:
Date:
Signature: