FAQ

FAQ

Why there is not shown my exact bike model that I have choosen while I was ordering graphics kit?
There are so many possible bike models that there is no possible way that we can display each year and model. However we choose the newest model for each brand. Your kit will be fully customized to suit your exact model.

Can I buy individual pieces?
Yes, you can. Just drop us an email with what you want. We can do replacement parts too, always.

Can you install graphics on plastics for me?
We can install your graphics on plastics for a installation fee €39.90. This is considered only when you are buying both products together.

What is the thickness of your graphics?
The applied thickness is 19mil / 450μ

Do you make graphics for uncommon models?
We have a massive range of templates, if you don't see your model listed in the interactive design studio, just write us an email with some information of your bike model. Images are always helpful.

What is the best way to pay?
We accept major credit cards. You can pay with PayPal or through bank transfer too.

Can you customize the design shown on your website?
Yes, we can. These designs are fully customizable. Simple changes like adding name and number can be done in our online design graphic studio. For more information visit CUSTOM DESIGN section.

Can you copy graphics if I send you a photo?
We do not copy anyone`s work. That’s not fair. However if you really like a certain design you've seen, you can send it as a general guide for us, we can base a design around it.

Will my custom design be reproduced or is it exclusive only for me?
All custom designs commissioned from Scrub Designs s.r.o. are the intellectual property of Scrub Designs s.r.o. This means that Scrub Designs s.r.o. has the exclusive right to use, reproduce, distribute, and modify these designs in any way, including the right to sell them to other customers or to use them as inspiration for other designs. The exclusivity of a custom design depends on the terms of the agreement between you and the Scrub designs s.r.o. It is important to clarify and discuss any exclusivity rights prior to initiating any design work to ensure you understand the terms of your agreement.

Can you print Redbull or Monster logo?
No, we cannot print those logos unless you are a sponsored individual or part of a sponsored team. If you are part of a race team, please have your manager contact us with relevant supporting documents.
There may also be certain restrictions in the use of other logos, such as background colours, positions and general layout. Please accept our position with this, as we have to comply with our industry partners instructions.

How long does the graphics process take?
In general we do all requests within 48 hours. Once your payment is received your graphics should be with the courier within 48 hours.

How to order custom graphics
"Want custom graphics? Here’s how to get started with us!

Step 1: Send us your idea or vision! You can DM us on Instagram, email us at info@scrubdesignz.com, or fill out our custom order form on our website.
Step 2: We’ll send you a price quote with all the details: product breakdown, materials, and shipping costs.
Step 3: Time to pay the deposit! It’s 30 euros for simple designs, and up to 100 euros for more complex ones.
Step 4: We create the first draft! It’s a custom design, made just for you. We’ll include all the details like logos, colors, and materials.
Step 5: Need changes? No problem! You get 3 revisions with your deposit, and if you need more, just let our team know.
Step 6: Happy with your design? Make the final payment, and we’ll deduct your deposit from the total.
Step 7: We start production! Printing, applying graphics, seat covers – and then we’ll share photos and videos of your custom design!
Ready for your custom graphics? Let’s get started!"